Returns & Refunds
Refund &
Cancellation.
Last updated: May 2026 · We want you to love every purchase. If something isn't right, we'll make it right.
How Returns Work
Cancel Anytime Before Delivery
You can cancel your order at any time before delivery. If the item has not been shipped, cancellation is instant with a full refund.
Return After Delivery
If the order has already been shipped or delivered, you can request a return. The item must be sent back to the seller for refund processing.
Raise an Issue
For defective, damaged, or incorrect items, contact support within 7 days of delivery with your Order ID, issue details, and photo or video proof.
Refund Processed
Once approved and the item is received (if applicable), refunds are processed within 5–7 business days to your original payment method.
Policy Details
Order Cancellation
Orders can be cancelled at any time before delivery without any charges. If the order has not yet been shipped, the cancellation is processed instantly with a full refund. If already shipped, the order can still be cancelled, and the refund will be initiated once the item is returned to the seller.
Refund Eligibility
Refunds are applicable for defective or damaged products, undelivered orders, or incorrect items received. To request a refund, you must contact support within 7 days of delivery with your Order ID, a description of the issue, and supporting photo or video evidence.
Refund Processing
Once your request is reviewed and approved, refunds are processed within 5–7 business days. The amount will be credited to your original payment method. In certain cases, partial refunds may be issued depending on the condition of the returned item or nature of the issue.
Non-Returnable Items
Certain items such as perishable goods, personal hygiene products, and digital items are not eligible for return unless they are damaged or defective at the time of delivery.
Exceptions & Abuse
Mannkare reserves the right to decline refund or return requests that are incomplete, misleading, abusive, or suspected to be fraudulent. Repeated misuse of the refund system may result in account restrictions or suspension.
Support & Assistance
For any queries or help with cancellations or refunds, you can contact our support team via email at business@mannkare.com or through in-app chat support available Monday to Saturday, 10 AM to 7 PM IST.
Need help with a return? Contact our support team